Starting out as an apprentice, after four years with Stiltz Home Lifts based in the Kingswinford, West Midlands Head Office; Laura Jones is now employed a scheduler. Here she shares her experience of working for the domestic lift company and what her job role involves.
After completing her Level 2 Business and Admin apprenticeship at a doctors surgery, Laura was looking for somewhere she could continue her education whilst working. She discovered Stiltz Home Lifts could offer her the opportunity to study for the Level 3 section of her training.
We asked Laura what her apprenticeship role included when she first joined the business. “I started as an apprentice in April 2016 and I was just an admin assistant,” she said. “This role consisted of doing time sheets, booking hotels, general admin and bits of HR support which all counted towards my apprenticeship.”
In April 2017 with the apprenticeship behind her, Laura was formally employed by Stiltz Home Lifts as an administrative assistant with the additional responsibilities of supporting the scheduling of builders, installers and servicing teams.
Now, four years in with the through floor lift firm, Laura has progressed to be a key member of the scheduling and customer service team. “The role of a scheduler means working very closely with our internal teams, systems and processes plus being a friendly voice to customers when we speak on the phone.
“Each day for me consists of arranging engineers, installers and builders schedules. These ‘jobs’ include anything from a home lift service that is due along with any reworks or waste collections. I also help with a range of different admin tasks including hotel bookings, answering phone calls and calling customers.”
We asked Laura what is it like working for Stiltz Home Lifts. “I think Stiltz is a great place to work, as everyone is so friendly this makes a great environment to work in. There are also lots of benefits at Stiltz for example; bonuses, an extra day’s holiday on our birthday and the annual Spring Ball!”
Stiltz Home Lifts are a unique domestic lift company and are always on the look-out for enthusiastic team players to join our Stiltz family which is based across our three UK locations in Kingswinford, Guiseley and Wokingham.
To learn more about Stiltz Home Lifts click here.
To see our current vacancies click here.