We are delighted to announce we were presented with the prestigious title of Team of the Year 2016 for exceptional customer service at the British Healthcare Trades Association (BHTA) Awards.
This award is voted for by consumers who complete and return feedback cards to the BHTA throughout the year. The Stiltz Lifts team scored highly – both in terms of the quantity and quality of comments from customers – with many describing the company as friendly, helpful, professional, customer-focused and care-driven.
Customers specifically commented that Stiltz Lifts team members were ‘extremely helpful and courteous’, they had ‘great product knowledge’ and were ‘very polite, punctual, well-organised and confident’.
This is our first-ever BHTA award and was accepted on behalf of the company by Stiltz Lifts Chairman Mike Lord and Trade Sales Manager (UK) Gino Farruggio at the glittering awards ceremony held at Broadgate in Bishopsgate, London which was hosted by TV personality Penny Smith.
Mr. Lord said: “Everyone at Stiltz Lifts is thrilled that we have won our first BHTA award, especially for something as important as customer service. Making sure we provide customers with the best possible service is at the root of everything we aim to achieve at Stiltz Lifts, and it’s fantastic that this is what we have been recognised for.
“Not only is it our objective to offer customers the highest quality home lift product on the market, but also to ensure we provide the best sales and after sales support.
“From the moment a customer first contacts the Stiltz sales team, they need to feel looked after. Our sales advisors have demonstrated that they make it their job to listen to specific customer needs and provide them with dedicated support during the site survey phase.
“Our installation teams take huge pride in fitting Stiltz Home Lifts in customers’ homes and likewise, our after-sales support team have shown they are always available to answer any queries once the lift has been installed.
“This BHTA award proves we really do care about our customers and we are delivering on our promises. We’ve received outstanding reviews from customers and we thank them for taking the time to complete the feedback cards. As chairman of Stiltz Lifts, I am very proud of the whole team.”
Steve Perry, marketing and communications manager at the BHTA, said: “This is great news for Team Stiltz as the award is based purely on the feedback from their customers. It illustrates the commitment the company has to supplying excellent products and delivering the highest service levels to its customers.”
Easy to arrange lots of information, No problems with fitting, payment taken in stages, last payment when job was completed. Everyone was friendly from start to finish.
My experience with Stiltz Homelifts. Just over a month ago, I had my Stiltz lift installed and I am so pleased with it. The workmen that came and fitted it were very professional and knew what they were doing. They were so professional I would not hesitate to recommend Stiltz lifts to anybody.
Great looking product, knowledgeable sales people, fitters work clean quickly and polite. Definitely recommend.
Great stylist lift, had for six months without a hitch. Installed by company staff not subcontractors. Cannot fault the lift, buying experience, installation, service. Good company ethos and made in UK.
From the very beginning with the initial construction to the finished product. I have never seen such polite men with an equal work ethic. They cleaned as they went each day. The pets were never in harm. The finished product is awesome. Couldn’t be more pleased
Excellent from beginning to end – and beyond.
Everybody we dealt with at Stiltz was very helpful and efficient, from the initial meeting with Nick Sale, the sales rep, thorough technical inspection, the builders, installers, plumber, electrician, and excellent follow up service and attention. My husband’s life is transformed and mine is much easier. Thank you Stiltz.
Elegant lift, promptly installed by careful and tidy fitters who removed their rubbish the following day. A fair price and an envied addition to our home.
I have been astounded and gratified by the levels of service we have received from every member of the Stiltz teams we have dealt with. A superb lift with exceptional service!
An excellent company from the first contact to the completed project. All personnel were friendly and very polite but stayed extremely professional throughout. Having been in the construction industry for over 40 years I was aware the preparation work was carried out to a high standard by the best of trades people. The lift itself can not be faulted both the operation and aesthetics.
The service was better than 1st class. It was excellent in every way. We could not be more pleased with everything Stiltz applied it’s self to in any way. We would award 6 stars at the very least.
Home lifts are a modern alternative to stairlifts, offering reliability, speed, capacity, and seamless aesthetic integration for a stylish and efficient solution.
Disability Facilities Grants, up to £30,000, can fund home adaptations like Stiltz lifts, starting at £9,990, supporting independent living for disabled individuals.
Stiltz home lifts ensure safety with battery backups, obstruction sensors, self-closing doors, weight limit sensors, and ‘hold to run’ controls for a secure user experience.
