Newly-appointed Director of UK Operations, Darryl Cope, might be the fresh face at Stiltz Homelifts, but his hands-on tradesman background and rapid progression through senior management is perfect for this business-critical role. It will propel the Stiltz home lift customer experience to the next level.
Darryl’s unconventional path into board-level positions saw him start work as a joiner. After completing a degree in his spare time, he progressed through the ranks quickly. He’s proud to say he’s never lost touch with his roots. “I started my working life ‘on the tools’, and it’s been the anchor across everything I do,” he says, adding, “It’s where I derive a lot of my work ethic from.”
So, what attracted him to the role at Stiltz Homelifts? “The culture and values here really align with my own,” he says. “And we have a product that genuinely makes a positive impact on people’s lives. Our domestic lifts blow the competition out of the water; they really are game-changing. Ultimately we’re giving people their independence back, and that’s a great feeling. I also get a buzz from being part of a successful organisation.”
As Stiltz heads into an exciting period of expansion, Darryl’s role will be crucial to building on this success. Already famed for its unrivalled customer service, Stiltz plans to raise its bar even further; not easy when you expand a business, as Darryl explains. “I’m looking at how we scale up operations and not just maintain but raise service levels across the board. So many companies fail to do this because it’s the first thing to drop when volume increases. I will be focusing on the structure and processes,” he adds. “To ensure we scale up sustainably, I’ll be working with departments across the company from sales, technical support and construction through to schedulers, installers and after-care. I was briefed to fully immerse myself into the culture of Stiltz, visit the sites and engage with the build teams nationally. It’s been great. I’m in this for the long haul.”
Mike Lord, Stiltz Homelifts’ CEO, is delighted to welcome Darryl into the fold. “Our levels of service typically get equal billing with our products on review sites such as Trustpilot, but we know there is always room for taking that customer experience higher still, and this is where Darryl’s role comes in.”
Easy to arrange lots of information, No problems with fitting, payment taken in stages, last payment when job was completed. Everyone was friendly from start to finish.
My experience with Stiltz Homelifts. Just over a month ago, I had my Stiltz lift installed and I am so pleased with it. The workmen that came and fitted it were very professional and knew what they were doing. They were so professional I would not hesitate to recommend Stiltz lifts to anybody.
Great looking product, knowledgeable sales people, fitters work clean quickly and polite. Definitely recommend.
Great stylist lift, had for six months without a hitch. Installed by company staff not subcontractors. Cannot fault the lift, buying experience, installation, service. Good company ethos and made in UK.
From the very beginning with the initial construction to the finished product. I have never seen such polite men with an equal work ethic. They cleaned as they went each day. The pets were never in harm. The finished product is awesome. Couldn’t be more pleased
Excellent from beginning to end – and beyond.
Everybody we dealt with at Stiltz was very helpful and efficient, from the initial meeting with Nick Sale, the sales rep, thorough technical inspection, the builders, installers, plumber, electrician, and excellent follow up service and attention. My husband’s life is transformed and mine is much easier. Thank you Stiltz.
Elegant lift, promptly installed by careful and tidy fitters who removed their rubbish the following day. A fair price and an envied addition to our home.
I have been astounded and gratified by the levels of service we have received from every member of the Stiltz teams we have dealt with. A superb lift with exceptional service!
An excellent company from the first contact to the completed project. All personnel were friendly and very polite but stayed extremely professional throughout. Having been in the construction industry for over 40 years I was aware the preparation work was carried out to a high standard by the best of trades people. The lift itself can not be faulted both the operation and aesthetics.
The service was better than 1st class. It was excellent in every way. We could not be more pleased with everything Stiltz applied it’s self to in any way. We would award 6 stars at the very least.
Home lifts are a modern alternative to stairlifts, offering reliability, speed, capacity, and seamless aesthetic integration for a stylish and efficient solution.
Disability Facilities Grants, up to £30,000, can fund home adaptations like Stiltz lifts, starting at £9,990, supporting independent living for disabled individuals.
Stiltz home lifts ensure safety with battery backups, obstruction sensors, self-closing doors, weight limit sensors, and ‘hold to run’ controls for a secure user experience.
